FAQS
NEED MORE INFORMATION?
BROWSE THE RESPONSES BELOW FOR ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS.
IF YOU CAN'T FIND WHAT YOU NEED, PLEASE SEND US A MESSAGE THROUGH OUR CONTACT PAGE OR GIVE US A CALL ON +32 2 304 43 42.
WHEN SHOULD I ORDER?
We highly recommend that you place your Christmas pre-order with us as soon as possible. We are expecting significant demand this year so stocks are limited and on a first come, first served basis.
The deadline for Christmas pre-orders is 17th December. We can still accommodate orders after this, depending on stock availability, however we recommend you don't wait too long in order to avoid disappointment.
CAN I CHANGE OR CANCEL MY ORDER?
We can accommodate changes to orders up until the deadline of 17th December.
After this date, we have already sent off orders to a lot of our producers and we cannot guarantee any modifications. We will of course do our utmost to try.
If you have chosen to pick up your Christmas order, you can of course add to your order when you drop in to pick it up.
DO I HAVE TO ORDER ONLINE?
Yes. As we are expecting a significant increase in demand this Christmas, we are asking all of our customers to order online. This will not only help us better manage our Christmas stocks but also ensure we can concentrate of giving you the best possible service.
We are of course available in-store, by email or over the phone to answer any of your questions or provide recommendations.
WHAT'S THE SHELF LIFE?
All of our meat is cut, prepared & delivered fresh to you - the vast majority where possible, is vacuum packed. Each product is labelled with it's shelf life and a recommended use-by date.
CAN I FREEZE MY MEAT?
All of our meat is cut, prepared & delivered fresh to you and therefore suitable for freezing at home. If you do wish to freeze your meat, we recommend you to do so as soon as you receive your order to maximise freshness.
WHERE DO YOU SOURCE YOUR BEEF FROM?
Our speciality, which is our Irish Aberdeen Black Angus beef, is sourced from a small farm in Co. Cork, Ireland. Although not certified organic, it's as close as you're going to get and free-range - the cattle's natural diet of grass and forage make for outstanding quality and taste.
WHERE DO YOU SOURCE YOUR POULTRY FROM?
Our Christmas poultry range is sourced from both France (chicken, duck & capon) & the UK (KellyBronze turkey, Goose). Our products sourced from France are all Label Rouge certified and all of these products are free-range and raised to the highest animal welfare standards.
Across our range, allowing these birds to mature and fatten gradually, as they should, results in a superior product with a deep and succulent flavour.
WHERE DO YOU SOURCE YOUR PORK FROM?
Our free-range pork comes from a unique cooperative based in the Ardennes. Favouring small-scale farming, the highest animal welfare and limited food miles, as well as supporting local farmers, they're able to provide us with exceptional quality pork all year round.
WHERE DO YOU SOURCE YOUR LAMB FROM?
Our quality lamb is the result of incredible animal husbandry & practices across the British Isles. A diet of grasses, flowers, herbs, and heathers whilst roaming freely across the fields, gives the meat a uniquely rich and succulent taste.
Sourced from both Ireland & Scotland, our lamb is tender and packed with flavour.
IS YOUR MEAT DRY-AGED?
Our lamb is dry aged for 7 days, first by our suppliers and then in-store. Our beef is dry-aged for a minimum of 21 days before it arrives to us and we continue this process for anywhere between 7-21 days.
CAN I RETURN MY ORDER?
Unfortunately, due to the nature of the goods we offer on our platform (perishable fresh goods) we are unable to accept returns.
We apologise if your order doesn't meet your expectations and ask you to get in touch with us, as quickly as possible, so we can find out what went wrong. In case of damaged goods, we will offer you a gift voucher for the value of those goods, upon receipt of proof of damage.